Frequently Asked Questions
Everything you need to know about your EPOMAKER experience.
Does EPOMAKER ship worldwide?
Yes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on the destination and the shipping method selected at checkout.
What is the return policy for mechanical keyboards?
We offer a 7-day return policy for items in original condition. If you encounter any manufacturing defects, please contact our support team within the warranty period for a replacement or repair.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Are EPOMAKER keyboards compatible with Mac and Windows?
Most of our keyboards are designed to be cross-platform compatible. Many models include a physical toggle switch to swap between macOS and Windows layouts, along with extra keycaps for both systems.
What payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment gateways depending on your region.
Is there a warranty on your products?
Yes, we provide a standard 1-year warranty on our keyboards and electronic accessories, covering any functional defects or hardware failures under normal use conditions.